The company implements a scientific and technological innovation strategy and has long-term cooperation with academicians Shu Xingtian, Wu Weizu, and Wang Jianqing of the Chinese Academy of Engineering and experts from the National Key Talent Program, and has established industry-university-research cooperation relationships with Shandong University of Science and Technology, Qingdao University of Science and Technology, Shandong University of Science and Technology and other institutions of higher learning. The company is a core enterprise of the "Department of Chemical, Metallurgical and Materials Engineering of the Chinese Academy of Engineering-Shandong University of Science and Technology Fine Chemicals and Catalytic Materials Laboratory"; it has established the first "Academician Workstation" in the plastic stabilizer industry; and built the "Shandong Province Plastic Stabilizer Provincial science and technology platforms such as "Engineering Technology Research Center" and "Shandong Province Certified Enterprise Technology Center" have strong R&D capabilities in new products and new technologies. The company's independently developed "Hydrophobic Nano-Hydrotalcite-Based PVC High Efficiency Composite Heat Stabilizer" was listed as a Science and Technology Innovation Fund Project for Small and Medium-Sized Enterprises of the Ministry of Science and Technology and a Special Project for Independent Innovation and Achievement Transformation of Shandong Province; the "New Molecular Sieve PVC Composite Stabilizer" project It was approved as a provincial and municipal science and technology project and won the National Outstanding Technological Innovation Achievement Award; "Key Technology and Industrial Development of High-Performance New Environmentally Friendly PVC Calcium-Zinc Stabilizer" won the Zibo City Major Scientific and Technological Innovation Achievement Award. "PVC environmentally friendly calcium zinc stabilizer with excellent thermal stability and processing performance" won the Shandong Province Science and Technology Progress Award.
The company has applied for a total of 47 patents, of which 31 have been authorized, including 14 invention patents. The company's "Huike" brand plastic stabilizer was awarded the title of "Shandong Famous Brand", and the new molecular sieve PVC composite stabilizer was awarded the "Shandong Famous Brand".
HUIKE has established a special quality management department, set up full-time quality management personnel, and established relevant systems and processes for quality management, we adopts the PDCA management model and uses this model to monitor and improve the entire process. At the same time, we also regularly evaluate the company's quality management system based on market demand and customer feedback and maintain its effectiveness.
HUIKE has passed the ISO9001 quality management system certification and comprehensively implements quality management. In order to effectively improve the quality management level, the company has established and improved the performance evaluation standard system. At the same time, the company has established 5S management and holds regular raw material and product quality analysis meetings every week to solve raw material problems in a timely manner. and product quality issues, the company ensures product quality by continuously improving raw material and product quality management. At the same time, we strictly control the quality of material supply and eliminate product quality hazards from the source. Comprehensively implement the quality responsibility system for purchased materials and the accountability system for purchasing contract performance to ensure the quality of purchased products, strengthen quality management at the production site, comprehensively implement the lean production management model, and eliminate quality hazards.
HUIKE has established a sound and complete quality inspection system to enhance quality assurance capabilities, and has a modern quality inspection center, advanced monitoring methods and sophisticated testing instruments. There are precision monitoring instruments such as high-efficiency rheometers and high-performance liquid chromatographs to ensure the accuracy of product inspection results. There are more than 20 professional quality inspection and supervision personnel, and advanced measurement, inspection, and supervision methods are used to further ensure product quality.
HUIKE has established a clear service process, including service request, service arrangement, service execution, service evaluation and other aspects, to standardize the service process and improve service efficiency. Establish a professional customer service center to provide customers with a full range of in-sales and after-sales technical support to meet customer needs to the greatest extent. After the customer puts forward product, technology and service requirements, the customer service center designates salesmen and technical engineers to conduct in-depth communication with the customer to thoroughly understand the customer's needs. If necessary, arrive at the customer site within 24 hours to diagnose the customer's problem and propose a solution. The solution is to provide customers with samples for trial use. After the customers have debugged, they will negotiate product prices and related matters, sign a contract, and proceed with mass production. Clarify the responsibilities of each department of the company in pre-sales, sales, and after-sales of products, formulate a strict assessment system, conduct weekly verification and assessment of the implementation of the customer service system, identify specific responsible persons, and improve the service of each customer service specialist awareness and sense of responsibility to ensure the efficient operation of the system.
Establish a service standardization system, including service content, service time limit, service attitude, service method, etc., to improve service quality and establish a high-quality service brand. Establish a sound service management mechanism, including service complaint handling, customer satisfaction survey and service evaluation, etc., promptly resolve customer complaints and continuously improve services and continuously improve service quality. Strengthen the training and assessment of service personnel to improve employees' service skills, communication skills and service awareness. Use information technology to provide services, including online customer service, to improve service efficiency, reduce service costs, and enhance customer experience. Establish and improve the organizational structure of the customer service center, clarify personnel division of labor, responsibilities and assessment methods, follow the "customer-centered" concept, and provide customers with high-standard services
By establishing a complete service mechanism and standardization construction, the company's service quality and customer satisfaction have been improved, while the company's core competitiveness has been improved, and the company's dominant position in market competition has been enhanced.
